How we work
From first note to handover
- 01
Tell us what you need
Build a proposal from the services that look closest, send a note, or book a call. You get a reply within two business days.
- 02
Discovery call
30 minutes to understand your goals, audiences, team and constraints. This is where the work is shaped around you.
- 03
Proposal and deposit
You receive a written proposal with the agreed scope, timeline and fee. Once you approve it, a 50% deposit books the start date.
- 04
Build and handover
Work runs in weekly reviews with one decision-maker on your side. The balance is invoiced on handover, with files, guidelines and a recorded walkthrough so your team can carry the work forward.
Questions
How do you price the work?
Every engagement is priced for your organisation, after a free 30-minute discovery call. You get a short written proposal with options, each with its scope, timeline and fee, so you can choose the one that fits. Audits are fixed-scope and their fee is credited toward the follow-on project if you book it within 60 days.
How does payment work?
After a discovery call you receive a written proposal and an invoice. A 50% deposit books the start date and the balance is invoiced on handover. Retainers run on a 12-month term billed monthly, or month-to-month at a higher rate with a three-month minimum. Fees are in CAD and exclude HST.
Can we combine services?
Yes. Combined engagements are scoped and priced together, which costs less than booking each service on its own. The typical combinations on the Services page are a good starting point.
Do you use AI in client work?
Only where it is disclosed and agreed in writing. The AI Creative Ops services exist to help your team use these tools without losing brand integrity or IP clarity.
Who owns the work?
You own final deliverables on full payment. Sound work comes with a commercial licence that sets out how you can use it.
Can we start with something small?
Yes. Creative Review, the Brand Architecture Audit and the AI Creative Ops Audit are short engagements that make good first projects.
Where do you work?
From the Toronto area, with clients across Canada and the EU. Engagements run remotely, with on-site sessions when the work needs them. We work in English, French, Romanian and German.
Not sure which one fits?
Book a free 30-minute discovery call, or add services to a proposal and we'll send scope, timeline and fee in writing.